WAREHOUSE SALE FAQs

Can I return items I purchase in the online warehouse sale?

No, unfortunately these items are not able to be returned for refund or exchange so please choose carefully.

Can I use my VIP benefit on warehouse sale purchases?

No, unfortunately VIP benefits cannot be used at our warehouse sale.

Can I use my Ark Gift Voucher to purchase warehouse sale pieces?

No, unfortunately you cannot use Ark Gift Vouchers at our warehouse sale.

Why do items disappear from my shopping cart?

When items are added to your shopping bag, they will not be reserved for you. Another customer may have already bought the item before you have completed your order at the checkout.

Items are only secured once your payment has been completed.

Unfortunately there is no way to secure items before the payment has been taken.

What happens if the item/s I have purchased are unable to be fulfilled?

If The Ark are unable to fill your order you will receive an email and a refund for the item/items.

What if I receive a faulty item?

Please get in contact with us at sales@theark.com.au.

What if the item I purchased doesn’t fit?

We ask that you choose all styles carefully as once they leave our warehouse we are unable to refund or exchange items.

Do you offer gift wrapping on warehouse sale purchases?

No, due to the high volume of orders we are unable to provide gift wrapping on any warehouse sale purchases. You may still be able to select this option at the checkout however unfortunately for warehouse sale purchases we cannot offer this service.

How long will my order take to arrive?

We will be working hard to get your orders shipped ASAP. Due to the volume of orders we will experience please allow for 10 business days for your order to be dispatched.

Once your order has been dispatched from our head office you will receive a tracking number from Australia Post. Please allow for delays as Australia Post are experiencing reduced staff in Melbourne.




GENERAL FAQs

What is The Ark VIP Program?

Every customer who spends $500* or more at The Ark AND signs up to our Ark community with an email is an ‘Ark VIP’.

All Ark VIPs receive a benefit of 5% off every purchase in store or online including accessories (excluding further discounted sale pieces and warehouse sale pieces). It’s our way of thanking our customers for supporting Ethically Accredited, Australian designed and made.



*Purchases made on further discounted sale pieces and warehouse pieces do not count towards the required spend amount.

How do I use my Ark VIP benefit in store?

Once you become an Ark VIP our team will automatically apply the 5% off your purchase at the checkout at any of our boutiques.

How do I use my ARK VIP benefit online?

If you would like to use your 5% off benefit for online purchases at theark.com.au, you will need a unique authorisation code to use at the online checkout. The same authorisation code can be used every time you make an online purchase. New customers who spend $500 or more and are signed up to our Ark community will be issued VIP status and a unique authorisation code via sarah@theark.com.au.

Do I need to spend $500 in a single transaction to qualify to be an Ark VIP?

No. You become an ARK VIP when your total spend is $500 or more regardless of the number of transaction. You must also be signed up with an email to our Ark community.

Can I use my VIP benefit with other Ark benefits and warehouse sales?

No. The Ark VIP benefit cannot be used in conjunction with any other Ark benefits program, further discounted sale pieces or warehouse sale pieces.

Can I use my VIP benefit to purchase Gift Vouchers?

No. However, you can use your VIP Benefit when redeeming a Gift Voucher.

Do you offer layby?

Unfortunately we do not offer layby online, however we do offer Afterpay. Afterpay is a third-party company that allows you to purchase your item today and make fortnightly payments towards your order. We offer traditional layby in our retail boutiques. Please click here to find your closest boutique.

What is Afterpay and how do I use it?

Afterpay is a third-party company that allows you to receive your order instantly, but pay over four equal fortnightly instalments. You must be over 18, live in Australia and have an active Afterpay account in order to use this service. For more information or to apply for an Afterpay account, please click here.

You don’t have my size online, what should I do?

If you can’t find your size online, please contact us and we will try to track one down for you. Contact us on (03) 9912 2713 or email sales@theark.com.au and we will do our very best to find your size.

I’d like to exchange or refund my recent online purchase, what do I do?

We will happily exchange or refund your items as per our returns policy here. If you would like to exchange all or part of an order, please call (03) 9912 2713 or email sales@theark.com.au with your exchange preference and we will try to locate it for you. For all refunds, please fill out the returns form enclosed with your purchase and specify that you would like a refund.

We offer free return shipping on all Australian orders providing all conditions have been met. Please email sales@theark.com.au with your name and invoice number and you will be emailed a return label. Once you have received your return label please print this off and attach it to your parcel. You can then take the parcel to your nearest post office.


Please allow 10 business days for your account to be credited.

Where are your boutiques located?

We have eight Ark boutiques nationally. To find your nearest store click here.

When will I receive my order?

Your order will be shipped from our Burwood warehouse in Victoria within 2-4 business days of receiving your order. We strive to pack your orders as quickly as possible, but during busy periods and public holidays, it can take slightly longer. Once your parcel has been shipped you will receive a tracking number via email from Australia Post. Standard delivery times for Australia Post can vary depending on your location. Delivery in Victoria is expected within 2-5 business days, and interstate within 3-6 business days.

Do you ship internationally?

Yes we do. If your country is not listed, please contact us via email at sales@theark.com.au and let us know which country you require shipping.

Do I need to sign for my delivery?

Yes, signature is required upon delivery. If you know you will be absent during the time of delivery and you wish for Australia Post to leave your parcel on your property, please specify your approval in the notes section at the time of placing your order.

How do I change my shipping details?

Please log into your online account and select ‘personal details’ then ‘change details’ in the drop down menu. If you wish to send a parcel to a different address just once, you are able to change the shipping information during checkout. This information won’t be saved to your account.

What is a Workshop/Personal Styling Session and how do I attend one?

WORKSHOPS

Our in store Style Workshops present our seasonal collections, and explore how to style them to suit your individual needs. Workshops run all year round in all of our boutiques, and offer different themes at different times.

Bookings essential - $25 redeemable booking fee. To see our current workshop offering and to book your place, please click here.


PERSONAL STYLING

Our three part ‘Style Mentor’ styling program is designed to tailor your wardrobe to your personal style and spend. An Ark stylist will be working with you each step of the way, in store or online. Whether you are looking for an outfit for a special occasion or simply want to refine your style, we work with you to create looks that make you feel confident.

COST: $30 - includes all 3 steps with a personal stylist and is redeemable on purchases made during STEP 2. Bookings essential.
Please email michellec@theark.com.au to make a booking or call your nearest store.

Discover the steps here


If you have a question that is not listed here, please contact our customer support team during business hours on (03) 9912 2713 or email sales@theark.com.au.