WAREHOUSE SALE FAQs
No, unfortunately these items are not able to be returned for refund or exchange so please choose carefully.
No, unfortunately Loyalty rewards and VIP benefits cannot be used at our warehouse sale.
When items are added to your shopping bag, they will not be reserved for you. Another customer may have already bought the item before you have completed your order at the checkout.
Items are only secured once your payment has been completed.
Unfortunately there is no way to secure items before the payment has been taken.
If The Ark are unable to fill your order you will receive an email and a refund for the item/items.
Please get in contact with us at email@example.com.
We ask that you choose all styles carefully as once they leave our warehouse we are unable to refund or exchange items.
No, due to the high volume of orders we are unable to provide gift wrapping on any warehouse sale purchases. You may still be able to select this option at the checkout however unfortunately for warehouse sale purchases we cannot offer this service.
We will be working hard to get your orders shipped ASAP. Due to the volume of orders we will experience please allow for 10 business days for your order to be dispatched.
Once your order has been dispatched from our head office you will receive a tracking number from Australia Post. Please allow for delays as Australia Post are experiencing reduced staff in Melbourne.
From the 24th May, 2021 every customer who spends $1,000 or more at The Ark and signs up to our email database is an ‘Ark VIP’.
Customers who have spent $1,000 or more in the 24 months prior to the 24th May, 2021 will automatically be an Ark VIP.
All Ark VIPs receive a benefit of 5% off every purchase in store or online including accessories (excluding warehouse sales). It’s our way of thanking our customers for supporting Ethically Accredited, Australian designed and made.
No. The Ark Loyalty Rewards Program has been replaced with the Ark VIP Program.
Recent technological advances have required an upgrading of our systems to improve the digital and in store experience for our customers. The VIP program is the optimal way of rewarding loyal customers within the new system.
From the 24th May 2021, our team will automatically apply the 5% off your purchase at the checkout at any of our boutiques.
If you would like to use your 5% off benefit for online purchases at theark.com.au, you will need a unique authorisation code to use at the online checkout. The same authorisation code can be used every time you make an online purchase. New customers who spend $1,000 or more will be issued VIP status and a unique authorisation code via firstname.lastname@example.org.
No. You become an ARK VIP when your total spend is $1,000 or more regardless of the number of transactions.
Your existing loyalty rewards can be used in any of our boutiques or online up until Wednesday the 1st December 2021.
To use in store, simply visit one of our boutiques where we will have your reward details available.
To use online, please contact email@example.com who will issue you with an authorisation code to use at the online checkout.
You can use your loyalty rewards on any full price or sale items available in an Ark boutique or The Ark online store. This includes Nikel and Sole.
You can use all of your rewards in one transaction.
Yes. You can use your 5% off VIP Benefit with your existing loyalty rewards any time before Wednesday the 1st December, 2021.
No. The Ark VIP benefit cannot be used in conjunction with any other Ark benefits program or our warehouse sales.
No. However, you can use your VIP Benefit when redeeming a Gift Voucher.
Unfortunately we do not offer layby online, however we do offer Afterpay. Afterpay is a third-party company that allows you to purchase your item today and make fortnightly payments towards your order. We offer traditional layby in our retail boutiques. Please click here to find your closest boutique.
Afterpay is a third-party company that allows you to receive your order instantly, but pay over four equal fortnightly instalments. You must be over 18, live in Australia and have an active Afterpay account in order to use this service. For more information or to apply for an Afterpay account, please click here.
If you can’t find your size online, please contact us and we will try to track one down for you. Contact us on (03) 9912 2713 or email firstname.lastname@example.org and we will do our very best to find your size.
We will happily exchange or refund your items as per our returns policy here. If you would like to exchange all or part of an order, please call (03) 9912 2713 or email email@example.com with your exchange preference and we will try to locate it for you. For all refunds, please fill out the returns form enclosed with your purchase and specify that you would like a refund.
We offer free return shipping on all Australian orders providing all conditions have been met. Please email firstname.lastname@example.org with your name and invoice number and you will be emailed a return label. Once you have received your return label please print this off and attach it to your parcel. You can then take the parcel to your nearest post office.
Please allow 10 business days for your account to be credited.
We have eight Ark boutiques nationally. To find your nearest store click here.
Your order will be shipped from our Burwood warehouse in Victoria within 2-4 business days of receiving your order. We strive to pack your orders as quickly as possible, but during busy periods and public holidays, it can take slightly longer. Once your parcel has been shipped you will receive a tracking number via email from Australia Post. Standard delivery times for Australia Post can vary depending on your location. Delivery in Victoria is expected within 2-5 business days, and interstate within 3-6 business days.
Yes we do. If your country is not listed, please contact us via email at email@example.com and let us know which country you require shipping.
Yes, signature is required upon delivery. If you know you will be absent during the time of delivery and you wish for Australia Post to leave your parcel on your property, please specify your approval in the notes section at the time of placing your order.
Please log into your online account and select ‘personal details’ then ‘change details’ in the drop down menu. If you wish to send a parcel to a different address just once, you are able to change the shipping information during checkout. This information won’t be saved to your account.
Our in store Style Workshops present our seasonal collections, and explore how to style them to suit your individual needs. Workshops run all year round in all of our boutiques, and offer different themes at different times. Bookings essential - $25 redeemable booking fee. To see our current workshop offering and to book your place, please click here.
In a one-on-one styling session, our stylists explore a range of options to suit your individual style and shape. Whether you are looking for an outfit for a special occasion or simply want to refine your style, we work with you to create looks that make you feel confident. $25 for a 1.5 hour session - bookings essential. Please email firstname.lastname@example.org to make a booking or call your nearest store.
If you have a question that is not listed here, please contact our customer support team during business hours on (03) 9912 2713 or email email@example.com.