The Ark wants you to be happy with your purchase. If something isn’t right, please let us know and we will happily offer you an exchange, refund or credit note. We will refund your purchase provided the following conditions have been met:

Online

- Items are returned within 14 days from invoice date.
- Original receipt must be present.
- Items must be returned unworn in their original condition with all labels, ticket and tags attached.
- Samples and discounted items that are flawed cannot be returned for a refund, exchange or store credit when the customer is aware of the flaw at the time of purchase.
- We do not offer refunds, exchanges or credit notes for pieces purchased at our warehouse sale.
- Due to health reasons we are unable to accept the return of the following items for change of mind:

1. Earrings
2. Underwear and intimates
3. Swimwear
4. Cosmetics and fragrances
5. Masks

These items may be returned if deemed faulty within 14 days of purchase if accompanied with the original receipt.
- Items returned within 14-30 days from invoice date will be issued with a credit to be used in store or online.

We offer free return shipping on all Australian orders that have met the above conditions. Please contact sarah@theark.com.au with your name and invoice number and we will email you a return label.

In Store

- Items are returned within 7 days from purchase date with the original receipt present.
- Items must be returned unworn in their original condition with all labels, ticket and tags attached.
- No refund, exchange, lay by or store credit will be offered on sale items.
- Samples and discounted items that are flawed cannot be returned for a refund, exchange or store credit when the customer is aware of the flaw at the time of purchase.
- We do not offer refunds, exchanges or credit notes for pieces purchased at our warehouse sale.
- Due to health reasons we are unable to accept the return of the following items for change of mind:

1. Earrings
2. Underwear and intimates
3. Swimwear
4. Cosmetics and fragrances
5. Masks

These items may be returned if deemed faulty within 14 days of purchase if accompanied with the original receipt.
- Items returned within 7-14 days from purchase date will be offered an exchange or store credit.
- Gift vouchers purchased are non-refundable, non-transferable and cannot be redeemed for cash or credit.

International orders

- Our online team is contacted within 7 days of receiving your order to issue a return authorisation number.
- Returns must be received no later than 14 days after contacting our online team to initiate a return.
- Original receipt must be present.
- Items must be returned unworn in their original condition with all labels, ticket and tags attached.
- Samples and discounted items that are flawed cannot be returned for a refund, exchange or store credit when the customer is aware of the flaw at the time of purchase.
- Due to health reasons we are unable to accept the return of the following items for change of mind:

1. Earrings
2. Underwear and intimates
3. Swimwear
4. Cosmetics and fragrances
5. Masks

These items may be returned if deemed faulty within 14 days of purchase if accompanied with the original receipt.
- Items returned within 14-30 days from invoice date will be issued with a credit to be used in store or online.

LOYALTY REWARDS PROGRAM

GENERAL


The Ark Clothing Co. may collect personal information from customers for the purpose of finalising our Loyalty Rewards Program. Personal information will be handled in accordance with The Ark Clothing Co.’s Privacy Policy



REDEMPTION OF REWARDS



At the discretion of The Ark Clothing Co., the Loyalty Rewards Program was cancelled on Monday 24th May, 2021. All Rewards issued before this date have an expiry date of Wednesday the 1st December, 2021 at which point they will no longer be available for redemption.
Rewards can be redeemed in store at The Ark Clothing Co. or online at www.theark.com.au. Rewards cannot be redeemed in wholesale stores that stock The Ark Clothing Co. or Nikel and Sole.



There is no limit to the amount of rewards that can be used in a single transaction.



The currency in which Rewards are redeemed will be AUD inclusive of the online store.



Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated.



Rewards cannot be redeemed as payment for any part of a layby purchase.



Rewards can be redeemed as payment for Afterpay purchases at the time of purchasing before the first Afterpay payment takes place.



The Ark Clothing Co. will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.



Rewards can only be redeemed once.



Rewards are not redeemable for cash.



Rewards cannot be sold, transferred or assigned and cannot be used to purchase gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.



Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed: any Reward redeemed or utilised during the original purchase that is being refunded will be issued as a credit note.

VIP PROGRAM

GENERAL



The Ark Clothing Co. may collect personal information from customers for the purpose of facilitating our VIP Program. All personal information will be handled in accordance with The Ark Clothing Co.’s Privacy Policy



REDEMPTION OF THE ARK VIP BENEFIT 



The Ark VIP Benefit of 5% off every transaction can be redeemed in store at The Ark Clothing Co. or online at www.theark.com.au. The VIP Benefit cannot be redeemed in wholesale stores that stock The Ark Clothing Co. or Nikel and Sole.



The VIP benefit of 5% off every transaction is applicable to all full price and sale products available at The Ark Clothing Co, with the exception of items offered at our warehouse sale. The VIP Benefit cannot be used for any warehouse sale items.



The currency in which the VIP benefit of 5% off every transaction is redeemed will be AUD inclusive of the online store.



The Ark VIP Benefit cannot be redeemed in conjunction with any other offer except for existing Loyalty Rewards up until Wednesday 1st December, 2021.


The Ark VIP Benefit can be redeemed as payment for Afterpay purchases at the time of purchasing before the first Afterpay payment takes place.



The Ark Clothing Co. will not be held responsible or liable if the VIP Benefit of 5% off every transaction is not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.



The Ark VIP Benefit is not redeemable for cash.



The Ark VIP Benefit cannot be sold, transferred or assigned and cannot be used to purchase gift vouchers, gift cards, cheques and credit notes. The Ark VIP Benefit does not represent legal tender in any country.



Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed: any VIP Benefit redeemed or utilised during the original purchase that is being refunded will be issued as a credit note.

The following rules and regulations apply to all visitors to or users of the website, the home page of which is at theark.com.au. By using this website you agree to be bound by these rules and regulations, as they may be modified at any time and posted on this website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, the The Ark website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of The Ark Pty Ltd, trading as The Ark (hereinafter referred to as "The Ark") and are protected by copyright, trademark, trade dress and other laws.

The Ark
The Ark is an Australian fashion business. All items, products and services displayed are in AUD Australian dollars unless otherwise stated.

Copyright Notice
The “The Ark” website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials") are protected by copyright laws and other international laws and treaties.
All Materials are provided by The Ark as a service to its current and prospective customers and visitors to the website and may be used only for personal informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you.

This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions:

1. you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its Materials without our express prior written permission;
2. you may not access or use the The Ark website for any competitive or commercial purpose; and
3. you may not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited.

The Ark may revoke this limited license at any time for any or no reason.

All rights not expressly granted are reserved by The Ark.

Site Credits
This website contains trademarks of The Ark. No licence, interest or right to or in any such trademarks of The Ark is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of The Ark or unless expressly authorised by law, is prohibited.

If you use any of The Ark's trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks:

1. in or as the whole or part of your own trademarks;
2. in connection with activities, products or services which are not ours;
3. in a manner which may be confusing, misleading or deceptive; or
4. in a manner that disparages us or our information, products or services.

This website may also contain references to other trademarks, trade names, brand names and/or trade dress from entities other than The Ark. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with The Ark.

Afterpay
Afterpay purchases are only accepted through our online store. In order to use Afterpay, you must have an active Afterpay account, be over 18 years of age and live in Australia. For more information on Afterpay, click here

Linking
Periodically, links may be established from this website to one or more external websites or resources operated by unrelated third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the The Ark website. These links should not necessarily be deemed to imply that The Ark endorses the Third Party Sites or any content therein.

The Ark does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Site is at your own risk and The Ark will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content,goods, or services available on or through any such Third Party Site.

Special Notice
The Ark has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to the The Ark web page is prohibited without express written permission from The Ark. Framing, inline linking or other association of the The Ark website or its materials with links, advertisements and/or other information not originating from the theark.com.au website is prohibited absent express written permission from The Ark.

Limitation of Liability
In no event will The Ark be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web ites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.

Site Updates and Revisions
The Ark may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. The Ark also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. The Ark may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.

Submissions
We welcome your comments regarding this website. However any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to The Ark shall be and remain the exclusive property of The Ark. Your submission of any such Comments shall constitute an assignment to The Ark of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. The Ark will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

If you have any further questions regarding our site terms and conditions, please contact The Ark directly. Thank you.

We appreciate the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff at The Ark are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law places strict requirements on us to treat certain information collected as confidential.

What information do we collect?
At The Ark we may collect the following information from you. Your name and contact details. Some personal details Other information that you will supply us with.

Why we collect the information?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that maybe of interest to you. The information we collect through theark.com.au helps us better understand the products and services most helpful to you.

Does The Ark share any information with third parties?
theark.com.au does not share, sell or trade your personal information gathered online, such as email address or postal addresses to any third parties.

How can I review my choices about receiving promotional communication?
At The Ark we want to communicate with you only if you want to. If you prefer not to receive promotional information from us, or if you do not want information to enhance your shopping experience, simply email info@theark.com.au stating your name and contact details, and state that you would like to be taken off our mailing list.