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Delivery & Returns
Delivery and Shipping
  • Orders over $300 (excluding freight) are eligible for free Standard Shipping within Australia
  • Orders are dispatched with signature required on delivery unless otherwise requested
  • Orders are shipped within 1-3 business days
  • Orders placed with Express Post are prioritised and typically dispatched next business day
  • If for any reason we are unable to dispatch your order we aim to notify you within 2 business days
  • Upon dispatch of your order you will be emailed a link to track the parcel(s)
  • For international orders, postage charge does not include possible taxes and duties which may be applied by customs in the country where the order originated
  • Freight charges are automatically calculated and displayed at checkout before purchase, for your convenience

Christmas 2023 Cut-off dates

To help ensure your parcel arrives before Christmas Day, we recommend placing your order with us as early as possible, and before the cut-off dates below.


Destination
Standard
Express
Australia (except WA and NT)
15th December 2023
19th December 2023
WA & NT
11th December 2023
15th December 2023
New Zealand
4th December 2023
8th December 2023
USA & Canada
4th December 2023
N/A
Europe & UK
1st December 2023
N/A
Asia
27th November 2023
1st December 2023

Shipping Rates

Destination
Standard
Express
Australia
$8 on purchases under $300
$12
New Zealand
$20
$30
USA & Canada
$25
N/A
Europe & UK
$30
N/A
Asia
$20
$30
Returns

Terms & Conditions

You're welcome to return your online order for refund, exchange or store credit within 14 days of fulfilment. Items received outside of this period will not be accepted. Final Sale items are not eligible for return.

Items returned to us must be in their original condition: unworn, unwashed and unaltered with all tags attached. Earrings, underwear, swimwear, cosmetics and fragrances are not eligible for return in the interest of hygiene.

How to Return

Please click here to initiate return of your online order.
Alternatively, you can scan the QR code included in your parcel.

Follow the portals' prompts to enter your order number, along with the post-code, phone number or email address used to place the order. You will be prompted to select the items you'd like to return, and confirm your choice of refund, exchange or store credit for each item. Once approved, you will receive an email detailing instructions for physical return of the items.

Once the return has been delivered to our Head Office, please allow 2 business days for us to process your desired resolution. You will receive a confirmation email as soon as the refund or exchange has been processed with us. If the items returned do not meet our policy requirements, you will be contacted by a member of our Customer Care team promptly.

Refunds

Your refund will be credited to the account used at point of purchase. Please allow up to 5 business days for the funds to clear after receiving confirmation the amount has been refunded. Processing times can vary between payment methods and card issuers. We appreciate your patience & understanding that we cannot control these timeframes.

If the order was paid with a Gift Voucher, the amount will be refunded onto the same voucher. The voucher will be redeemable online & valid until the original expiration date.

If the order payment was split between a Gift Voucher and another payment method, the refund amount will be processed back onto the Gift Voucher first, with any remaining balance credited to the other account.

Exchanges

Exchanges are processed after we receive the returned items. A new order will be created with the items you've requested to exchange for, and you will receive a link to track the order via email when the items have been dispatched. The new order will be posted with Standard Shipping. Express Post is not available for exchange orders.

Due to the exclusive & limited nature of our collections, we are unable to guarantee with certainty that the selected item will still be available once your return arrives with us. If the item you've requested to exchange for is no longer available at the time of processing, a refund will be issued.

If you require the new item urgently, we recommend placing an order for it with Express Post, in lieu of requesting an exchange. Once you've purchased the new item, you can lodge a refund request for the original order.

Posting Your Return

Instructions for posting your return will be advised via email upon approval of your return request.

Please ensure your return items are packed with care and posted with a traceable service, to ensure they arrive with us safely. With the environment in mind, we recommend packing the unsuitable items back into the original satchel the order arrives in; ensuring the original delivery label is covered.

Please note: your RMA number must be noted on the outside of the parcel, to ensure your return can be identified and processed efficiently. Your unique RMA number is provided via email upon approval of your request.

Damaged or Defective Items

If you receive an item you believe to be damaged or defective, please contact our Customer Care team at hello@theark.com.au with photos, and a description of the fault for us to assess. If your product is deemed faulty, we will provide a pre-paid label for return of the item.

Products that are damaged as a result of incorrect care, or general wear and tear, are not considered faulty. Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Incorrect Items

If you receive any items different to those you have purchased, please contact us as soon as possible at hello@theark.com.au

Final Sale

Items on Final Sale are labelled as such clearly on the product page. Items marked final sale are not eligible for return, unless faulty. Please choose carefully.

If final sale items are returned to our Head Office without authorisation, they will be returned to sender at their expense.

In-store

Items purchased in store may be returned to the store within 7 days from purchase, with the original receipt present. If you're unsure if your in-store purchase is eligible for return, please contact the store for confirmation.

Terms and policies
Loyalty Rewards Program

VIP PROGRAM

GENERAL



The Ark Clothing Co. may collect personal information from customers for the purpose of facilitating our VIP Program. All personal information will be handled in accordance with The Ark Clothing Co.’s Privacy Policy



REDEMPTION OF THE ARK VIP BENEFIT 



The Ark VIP Benefit of 5% off every transaction can be redeemed in store at The Ark Clothing Co. or online at www.theark.com.au. The VIP Benefit cannot be redeemed in wholesale stores that stock The Ark Clothing Co. or Nikel and Sole.



The VIP benefit of 5% off every transaction is applicable to all full price and sale products available at The Ark Clothing Co, with the exception of further discounted sale pieces and warehouse sale pieces.



The currency in which the VIP benefit of 5% off every transaction is redeemed will be AUD inclusive of the online store.



The Ark VIP Benefit can be redeemed as payment for Afterpay purchases at the time of purchasing before the first Afterpay payment takes place.



The Ark Clothing Co. will not be held responsible or liable if the VIP Benefit of 5% off every transaction is not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.



The Ark VIP Benefit is not redeemable for cash.



The Ark VIP Benefit cannot be sold, transferred or assigned and cannot be used to purchase gift vouchers, gift cards, cheques and credit notes. The Ark VIP Benefit does not represent legal tender in any country.



Returns: If a customer wishes to return a purchase for reasons other than that the goods are faulty or misdescribed: any VIP Benefit redeemed or utilised during the original purchase that is being refunded will be issued as a credit note.

Terms and Conditions
The following rules and regulations apply to all visitors to or users of the website, the home page of which is at theark.com.au. By using this website you agree to be bound by these rules and regulations, as they may be modified at any time and posted on this website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, the The Ark website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of The Ark Pty Ltd, trading as The Ark (hereinafter referred to as "The Ark") and are protected by copyright, trademark, trade dress and other laws.

The Ark
The Ark is an Australian fashion business. All items, products and services displayed are in AUD Australian dollars unless otherwise stated.

Copyright Notice
The “The Ark” website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials") are protected by copyright laws and other international laws and treaties.
All Materials are provided by The Ark as a service to its current and prospective customers and visitors to the website and may be used only for personal informational purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you.

This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions:
  1. you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its Materials without our express prior written permission;
  2. you may not access or use the The Ark website for any competitive or commercial purpose; and
  3. you may not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited.

The Ark may revoke this limited license at any time for any or no reason.

All rights not expressly granted are reserved by The Ark.

Site Credits
This website contains trademarks of The Ark. No licence, interest or right to or in any such trademarks of The Ark is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of The Ark or unless expressly authorised by law, is prohibited.

If you use any of The Ark's trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks:
  1. in or as the whole or part of your own trademarks;
  2. in connection with activities, products or services which are not ours;
  3. in a manner which may be confusing, misleading or deceptive; or
  4. in a manner that disparages us or our information, products or services.


This website may also contain references to other trademarks, trade names, brand names and/or trade dress from entities other than The Ark. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with The Ark.

Terms of Sale
All orders are subject to the following terms and conditions. 1. All orders are subject to availability and confirmation of the order price. 2. Unforeseen problems or unexpected demand may occasionally result in stock being unavailable. In this case we will provide a full refund. 3. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Please see our Delivery and Returns policies from further information.

Sales and Promotions
The Ark Clothing Co reserves the right to cancel any sale or promotion at any time.

BUY TWO GET THE THIRD FREE
1. BUY TWO GET THE THIRD FREE offer is available in-store and online.
2. Offer ends 11:59pm Sunday 18th February 2024 and is not valid with any other further discount or VIP discount.
3. Offer is only valid on our Basics. pieces and can be used on any number of pieces if they are purchased in multiples of 3.
4. Discount will be automatically applied to the lowest priced piece when you add 3 Basics. pieces into your cart.
5. If you need to return the free piece, no refund will be issued. If you return one of the full priced pieces, you will be refunded the RRP of that piece less the RRP of the free piece at time of purchase.
6. Please refer to our return policy for more information regarding returns.
7. The Ark Clothing Co reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.
8. All items are advertised in good faith to be available at time of the offer. However, unforeseen problems or unexpected demand may occasionally result in stock being unavailable.

PERCENTAGE OFF SALE
1. Prices are as marked online and discount is applied at the checkout in store.
2. Discount is not valid with any other further discount.
3. The Ark Clothing Co cannot guarantee the availability of stock during the sale period.
4. Discounts cannot be retrospectively applied to previous orders.
5. Applicable refunds or credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price.


DISCOUNTS
1. We may offer promotional discount codes to be used on all or part of the site.
2. Any offer We make with respect to promotional discount codes will be subject to specific conditions which We will make available at the time of offer.
3. Discount codes are online valid for use at our online store.
4. Discount codes may not be used to purchase gift cards.
5. Free Shipping promotions apply to domestic AU addresses only, and exclude Express Post unless otherwise stated.


Afterpay
Afterpay purchases are only accepted through our online store. In order to use Afterpay, you must have an active Afterpay account, be over 18 years of age and live in Australia. For more information on Afterpay, click here

Linking
Periodically, links may be established from this website to one or more external websites or resources operated by unrelated third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the The Ark website. These links should not necessarily be deemed to imply that The Ark endorses the Third Party Sites or any content therein.

The Ark does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Site is at your own risk and The Ark will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content,goods, or services available on or through any such Third Party Site.

Special Notice
The Ark has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to the The Ark web page is prohibited without express written permission from The Ark. Framing, inline linking or other association of the The Ark website or its materials with links, advertisements and/or other information not originating from the theark.com.au website is prohibited absent express written permission from The Ark.

Limitation of Liability
In no event will The Ark be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web ites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.

Site Updates and Revisions
The Ark may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. The Ark also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. The Ark may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.
Welcome Offer
New subscribers to our newsletter receive a unique $20 off voucher code, for use on an online order with a minimum $250 value. The code is valid for 14 days from date of issue. The code is not able to be used in conjunction with any other code, or site-wide promotion. One use per customer, redeem by entering the code at checkout. 

Submissions
We welcome your comments regarding this website. However any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to The Ark shall be and remain the exclusive property of The Ark. Your submission of any such Comments shall constitute an assignment to The Ark of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. The Ark will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

If you have any further questions regarding our site terms and conditions, please contact The Ark directly. Thank you.

Privacy Policy
We appreciate the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff at The Ark are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law places strict requirements on us to treat certain information collected as confidential.

What information do we collect?
At The Ark we may collect the following information from you. Your name and contact details. Some personal details Other information that you will supply us with.

Why we collect the information?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that maybe of interest to you. The information we collect through theark.com.au helps us better understand the products and services most helpful to you.

Does The Ark share any information with third parties?
theark.com.au does not share, sell or trade your personal information gathered online, such as email address or postal addresses to any third parties.

How can I review my choices about receiving promotional communication?
At The Ark we want to communicate with you only if you want to. If you prefer not to receive promotional information from us, or if you do not want information to enhance your shopping experience, simply email info@theark.com.au stating your name and contact details, and state that you would like to be taken off our mailing list.