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Frequently Asked Questions

What is The Ark VIP Program?

Every customer who spends $500* or more at The Ark AND signs up to our Ark community with an email is an ‘Ark VIP’. All Ark VIPs receive a benefit of 5% off every purchase in store or online including accessories (excluding further discounted sale pieces and warehouse sale pieces). It’s our way of thanking our customers for
supporting Ethically Accredited, Australian designed and made.

How do I use my Ark VIP benefit in store?

Once you become an Ark VIP our team will automatically apply the 5% off your purchase at the checkout at any of our boutiques.

How do I use my ARK VIP benefit online?

If you would like to use your 5% off benefit for online purchases at theark.com.au, you will need a unique authorisation code to use at the online checkout. The same authorisation code can be used every time you make an online purchase. New customers who spend $500 or more and are signed up to our Ark community will be issued VIP status and a unique authorisation code.

Do I need to spend $500 in a single transaction to qualify to be an Ark VIP?

No. You become an ARK VIP when your total spend is $500 or more regardless of the number of transaction. You must also be subscribed to our mailing list.

Can I use my VIP benefit with other Ark benefits and warehouse sales?

No. The Ark VIP benefit cannot be used in conjunction with any other Ark benefits program, further discounted sale pieces or warehouse sale pieces.

Can I use my VIP benefit to purchase Gift Vouchers?

No. However, you can use your VIP Benefit when redeeming a Gift Voucher.

What is Afterpay and how do I use it?

Afterpay is a third-party company that allows you to receive your order
instantly, but pay over four equal fortnightly instalments. You must be
over 18, live in Australia and have an active Afterpay account in order
to use this service. For more information or to apply for an Afterpay
account, please click here.

You don’t have my size online, what should I do?

If you can’t find your size online, please contact us and we will try to track one down for you. Contact us at hello@theark.com.au and we will do our very best to find your size.

I’d like to exchange or refund my recent online purchase, what do I do?

We will happily exchange or refund your items if requested within 14 days of dispatch, per our returns policy.

Where are your boutiques located?

We have seven Ark boutiques nationally. To find your nearest store click here.

When will I receive my order?

Your order will be shipped from our Burwood warehouse in Victoria within 2-4 business days. We strive to pack your orders as quickly as possible, but during busy periods and public holidays, it can take slightly longer. Once your parcel has been shipped you will receive a tracking number via email from Australia Post. Standard delivery times for Australia Post can vary depending on your location.

Do you ship internationally?

Yes we do. If your country is not listed, please contact us via email at hello@theark.com.au and let us know which country you require shipping.

Do I need to sign for my delivery?

Yes, signature is required upon delivery.

If you have a question that is not listed here, please contact our customer support team via hello@theark.com.au.