Frequently Asked Questions

You don’t have my size online, what should I do?

If you can’t find your size online, please contact us and we will try to track one down for you. Contact us at hello@theark.com.au and we will do our very best to find your size.

How do I know if an item will fit me?

If you are unsure, please check your measurements against our size chart here

I’d like to exchange or refund my recent online purchase, what do I do?

We will happily exchange or refund your full price or promo items if requested within 30 days of dispatch, per our returns policy. No refunds given on discounted sale, exchange, or gift voucher only.

Where are your boutiques located?

To find your nearest store click here.

When will I receive my order?

Your order will be shipped from our Moorabbin Warehouse in Victoria within 2-4 business days. We strive to pack your orders as quickly as possible, but during busy periods and public holidays, it can take slightly longer. Once your parcel has been shipped you will receive a tracking number via email from Australia Post. Standard delivery times for Australia Post can vary depending on your location.

Do you ship internationally?

Yes, we do. If your country is not listed here, please contact us via email at hello@theark.com.au and let us know which country you require shipping to.

Do I need to sign for my delivery?

Yes, signature is required upon delivery. If no one is home, all parcels are marked “Authority to Leave Safe” and you will receive email notification from Australia Post if the parcel is left in a safe place at the nominated address.

How can I register / sign up?

Enter your email at the Subscribe box at the bottom of The Ark homepage. Enter your details and create a password. When completed, click on CREATE ACCOUNT. You will receive an email asking you to VALIDATE YOUR ACCOUNT. Click on the link and verify. Congratulations! You are now registered.

How can I change my password or personaldetails?

If you would like to update any of your personal details simply SIGN IN to your account.

Once logged in you can change any details by going into MY ACCOUNT. Making sure you save changes before logging out.

How secure is your website?

Your information is stored securely with Shopify Payments. Your credit card information is encrypted and kept secure.

Can I change/cancel my online order?

Unfortunately, we are unable to make any amendments to any online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement, prior to proceeding to the checkout.